AIR FREIGHT FORWARDER

When talk about Air Freight Forwarder, many country and companies have provide this services. In Malaysia also has a company that provide freight forwarding. For example is Essence Global Logistics Sdn. Bhd. This company is an agent that provides freight forwarding services by Air freight and Sea freight. It also provides a customs brokerage agents and trucking/transportation agent in most Malaysian airport/seaports or point of entry.

The mission of this company is to be the leader in the forwarding industry and the customers’ first choice for worldwide integrated freight forwarding logistics services. The activities of Essence Global Logistics Sdn. Bhd. is process all kind of shipments to and from any part of the globe. It is also facilitates the productive operation of organizing, serving and satisfying corporate needs.

Usually before we choose the freight forwarder company, we look their criteria which is reliability, competitive price, speed of service and far reaching. For reliability, as a customer, they want their shipments must be handled and delivered properly. This is because they want their shipments arrive to the destination in the good condition. That’s why customers want their service provider to be reliable. It is hard to get the trust of customers. When the customer satisfied with our service, they do not try to find another company because of the trusted. In addition, they are likely to recommend our company to other people who might be in need of the same service.

When the customer think of air freight services, the first thing that comes to their mind is about the price. Nature of the business, it is a common concept. The customer want the services at the lowest price but best services. If it is expensive and that not everyone can afford them. With the many competing freight forwarding in Malaysia services, there are already changes in the price. Before this, customers need to pay for the customs fee or rates but nowadays they can easily choose one provider that offers the best service at the lowest price.

The speed of service is one of the vital factors needed in freight forwarding service provider. That’s like the initial purpose of the shipments. It can be noted that the speed of the delivery should not compromise the quality of the shipments. The customer usually wants their shipments deliver and arrive on time. No wonder the speed is the important thing for this service. Without it, the shipments can never work.

For the last one is about accessibility. The shipment  are not only deliver on usual locations and famous places. There are also deliver the important materials or things to the anywhere they can reached. There should have one or two employees who should specialize in the familiarization of different localities. Essence Global Logistics Sdn. Bhd. is aware of what customer wants in their service provider. This is the reason why there are continuous updates on how the best way to improve the tools, machines and the personnel that they have.